These terms apply when customers use this Shopify store, buy course manuals, buy starter kits or book an in-person training date with The Doll Hause.
Orders and payment
Orders are accepted when payment is authorised and the order confirmation is issued. Prices are shown at checkout before purchase. We may cancel orders where products are unavailable, payment fails or information appears incorrect.
Digital course manuals
Digital course manuals are sent after checkout once the customer agrees to digital delivery starting. They are for the purchasing student's own learning and must not be shared, copied, resold or uploaded elsewhere.
Customer accounts
Students should use the same email at checkout and customer login so course access, order history and training information stay connected to the order.
Training bookings
In-person training is booked separately after course purchase. A £50 non-refundable booking fee secures the training date. The remaining balance is charged separately against the chosen course.
Starter kits
Starter kits are prepared to order. Please allow 5-7 working days before dispatch. Any delivery estimate shown at checkout starts once the kit has been prepared.